🔎Glue's Service Layer

Access essential services such as insurance, accounting, customer support, and more.

Glue's service layer is designed to enhance user experience by offering customizable services like customer support, insurance, and advanced wallet features. This is Glue's innovative approach to integrating service providers directly into its ecosystem.

This approach not only aims to improve user satisfaction but also opens up new business opportunities for service providers through a built-in revenue-sharing model.

We also touch on topics such as the potential need for KYC in certain scenarios, the benefits of blockchain-based insurance, and how Glue plans to maintain a secure and user-friendly environment.

What is a service layer?

The Service Layer on Glue is a built-in framework that allows users to select and pay for various blockchain-based services, such as customer support, insurance, and advanced wallet features, directly through the platform. It enables service providers to generate recurring revenue while offering users a flexible, customizable experience to manage their crypto assets efficiently.

The Glue Service Layer functions like an app store for blockchain-based third-party services. Users can select and pay for various services, such as insurance or tax tracking, directly through the Glue Hub.

How does the service layer work?

Service providers will have a built-in revenue model on Glue. Users can choose and pay for services, like customer support, through a fee-sharing mechanism integrated into the blockchain. This allows for scalable, recurring revenue opportunities for service providers and offers users the flexibility to switch providers easily. The goal is to create a competitive environment where users can select services that best meet their needs, ranging from premium support to insurance and advanced wallet features.

The built-in revenue model ensures that service providers are incentivized to deliver high-quality support, making it easier for users to manage their crypto assets securely and efficiently. This focus on service and user choice is expected to significantly enhance user satisfaction and adoption of blockchain technology.

Learn more about it here.

How do service providers improve user experience?

When people choose a bank, they often prioritize the quality of service. Crypto has largely ignored the importance of customer service, which has been a barrier to broader adoption. Most users rely on centralized exchanges because they offer some level of service, even if it’s not exceptional. Glue aims to change this by building an ecosystem of service providers, rather than providing services directly.

Glue's approach to integrating service providers directly into the blockchain allows for a customizable and high-quality user experience. Users can choose service providers based on their needs and preferences, ensuring they receive the level of service they expect. This system encourages a competitive marketplace, driving providers to offer better and more innovative services.

Can you give an example of a service?

of course.

For instance, users could opt into a service that monitors their blockchain addresses and automatically aggregates transaction data to provide comprehensive tax statements at the end of the year. This service would streamline the currently cumbersome process of manually tracking and reconciling transactions for tax purposes, leveraging the public nature of blockchain data to simplify and automate the process.

In another example, a security company could act as an additional signatory, using Glue's natively built multi-sig feature, providing an extra layer of approval for transactions. This prevents unauthorized access to your wallet, as any significant changes would require multiple approvals, ensuring security.

How does Glue's service layer create new business opportunities?

An innovative idea for Glue's service layer is a micro-investment feature. Similar to how individuals might allocate a portion of their income to a 401(k) or savings account, users could choose to set aside a small amount from each transaction for investment purposes. For example, a user could opt to allocate 10 cents from every transaction into a managed investment fund that invests in crypto ETFs or other diversified assets.

This service would allow users to gradually build a savings or investment portfolio passively, ensuring that even if they engage in high-risk trading activities, they are still consistently investing in more stable assets. This type of service is attractive because it automates the investment process, making it easy for users to save and invest without requiring active management.

Glue facilitates this by providing an easy-to-use interface where users can enable these services with a simple click. This ease of use, combined with the potential for automatic and recurring investments, makes it a compelling service for users and a lucrative business opportunity for providers.

By incorporating a revenue-sharing model directly into the blockchain, Glue ensures that service providers have a clear, scalable, and recurring revenue stream. This approach will help attract high-quality service providers, who can offer a range of services from tax support to investment management, all aimed at enhancing the overall user experience on the Glue platform.

Under what circumstances would someone need to complete a KYC?

Currently, there are no KYC requirements for interacting with Glue’s platform directly. Our interactions are designed to be permissionless. However, if we introduce features involving third-party providers, such as credit card payments, KYC might be necessary for those specific transactions.

It is important to note that if we ever incorporate on-chain KYC, it would likely be handled through third-party services, and we would ensure that user privacy is maintained as much as possible.

How does insurance work?

The Glue Service Layer allows users to opt-in for insurance services provided by third-party companies. This enables users to pay a fee per transaction for insurance coverage, providing additional protection against risks.

Users would pay a fee per transaction to insure their transactions. These fees are typically in the low single-digit cents. This model allows for flexible, consumption-based pricing, where users pay only for the services they use, similar to how apps are downloaded and used on a smartphone. This approach aims to make the crypto ecosystem more accessible and secure for new users by offering familiar services in a consumption-based format.

How do you address the risk of fraud in blockchain-based insurance?

Fraud is a challenge in any insurance system, including blockchain-based insurance. However, the risk is mitigated through several measures. First, insurance payouts would generally require a KYC process, which helps to de-anonymize users and reduce the potential for fraudulent claims.

Additionally, insurance coverage in the crypto space is often restricted to specific protocols and scenarios. Just as traditional insurance excludes certain risks, crypto insurance is designed to cover only pre-defined conditions. This approach helps to prevent misuse and ensures that coverage is only provided for legitimate claims.

Interested in being a service provider?

Great, just visit here and get in touch.